1st Line Support Analyst
Tags: Technical Support EnquireWHAT YOU’LL DO
Provide and maintain a high standard of customer service and technical support to all customers. Working in a fast-paced environment where communication between you and your colleagues is important. Troubleshooting and problem solving technical issues queried by customers to a high standard and in a good timely manner. Monitoring the performance and uptime of our hardware to ensure customers face no dissatisfaction or interruptions with their service(s).
SHIFTS
Wednesday - Sunday 00:00 - 07:00 GMT
WHAT YOU’LL NEED
A strong background in gaming. Professional experience within customer service. Good self-motivation and a good work ethic. The ability to multitask and the capability of working under pressure. Excellent troubleshooting skills and a logical approach to technical problems. Can work well independently and be a proactive team player. A way to connect to the internet to continue working should your primary internet have any issues.
DESIRABLE BUT NOT ESSENTIAL SKILLS
Experience managing multiple gameservers. Experience using WHMCS and/or TCAdmin2. Experience using Microsoft Excel and other Microsoft Office software. Experience using Linux. Programming experience.
Click the "Enquire" button and send us your CV as an attachment along with a paragraph or 2 on why you want to work for us and why you think you are a good fit
Junior Business Development Associate
Tags: Development Enquire WHAT YOU’LL DO
Outreach to developers to keep relationships strong & bring in new games, outreach to social media, discord, twitter, bluesky, etc.
Reporting each month to see where we are and what we need to do in order to drive more sales
Bringing in and managing sponsored streamers/youtubers/etc
SHIFTS
Negotiable
WHAT YOU’LL NEED
Ability to balance different roles. Excellent people skills. Time management, Strong self-motivation to develop relationships. Experience in a customer service role. The ability to work well alone and as part of a team. Strong knowledge of developing a business.
DESIRABLE BUT NOT ESSENTIAL SKILLS
Good knowledge of google ads, Experience using WHMCS and/or TCAdmin2