PingPerfect.com | FAQ | Frequently Asked Questions

Submit a support ticket as soon as possible from your client area ( https://pingperfect.com/clientarea.php ) by clicking “Open New Ticket”.

Our Technicians will then reply to your ticket, look into the issue and do their utmost to get it resolved.

Simply state in the ticket you want to keep your trial server (if you want to change the specification of the server, also state that in the ticket) our Technicians will then perform the conversion with you via the ticket system.

There are discounts for longer rental periods. – A list of discounts is below:
– Monthly payments – 0% discount
– Quarterly payments (payments every 3 months) – 5% discount
– Semi-annually payments (payments every 6 months) – 10% discount
– Annual payments (payments every 12 months) – 15% discount

Don’t worry about getting bored with your server either, we offer game changing so if you do get bored a month or two down the line you can pop in a ticket and ask to be changed to any other game we provide. If the game costs more than what you are currently paying you only pay the difference and if it costs less you get some money back to your credit account with us.

Quite simply, the file you were trying to upload is larger than the maximum file size supported by the file manager, we can overcome this by using FTP instead.

Simply, follow our comprehensive guide on accessing + transferring files via FTP here: https://pingperfect.com/index.php/knowledgebase/19/Accessing-your-files--File-manager--FTP.html

If after following this guide you still have issues accessing/transferring your files, submit a support ticket as soon as possible from your client area by clicking “Open New Ticket”.

This is definitely possible and very straightforward to set up, all you need to do is set them up a contact account by following the steps in this guide: Sub-User.
They can then submit support tickets on your behalf to get the server fixed.

We do offer dedicated servers, and the inquiry process is as follows:

If you know the specification of dedicated server you want, please sign in to your Pingperfect account and submit a ticket with a few pieces of information, which are the location you want the dedicated server, the desired specification and your budget.

If you don’t know the specification of the dedicated server you want, please sign in to your Pingperfect account and submit a ticket with a few pieces of information, which are the location you want the dedicated server, your budget and as much information about the games you want to run as you know – think amount of player slots, mods etc.
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You can find information regarding the server hardware we use by clicking this link – if you want any further information, please submit a support ticket.

Submit a support ticket as soon as possible from your client area ( https://pingperfect.com/clientarea.php ) by clicking “Open New Ticket”.

IP bans occur automatically after several failed login attempts, these are temporary and will be lifted in around 10 minutes.

Please ensure you are logging in with the Gamepanel details sent out to you via email, these are different to the details which you enter to log in to your pingperfect.com account.

If you continue to run into issues please submit a support ticket.

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